FAQS
Frequently Asked Questions
Our Frequently Asked Questions (FAQs) section serves as a comprehensive resource to address common enquiries and provide clarity on various aspects of shopping with E-Timber. From placing orders and payment methods to shipping, returns, and sustainability practices, we strive to anticipate and answer our customers’ most pressing questions. Whether you’re new to woodworking or a seasoned enthusiast, our FAQs offer valuable information to ensure a smooth and enjoyable shopping experience. At E-Timber, transparency and customer satisfaction are paramount, and our FAQs reflect our commitment to providing clear, concise, and helpful guidance to support you every step of the way.
Placing an order with E-Timber is simple and convenient. You can browse our online catalogue and add your desired products to your basket. Once you've made your selections, proceed to checkout, where you can review your order and complete the payment process securely.
We accept a variety of payment methods to accommodate our customers' preferences. These include major credit and debit cards, as well as secure online payment platforms such as PayPal & Klarna. Rest assured, your financial information is always protected during transactions on our website.
We understand the importance of timely delivery, and we strive to dispatch orders as quickly as possible. Typically, orders are processed and shipped within 3-5 working days. Delivery times may vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking information provided once it has been dispatched.
We want you to be completely satisfied with your purchase from E-Timber. If for any reason you're not happy with your order, please contact us within 14 days of receiving your items to initiate a return or exchange. Our customer support team will guide you through the process and ensure a hassle-free experience.
Yes, sustainability is a core value at E-Timber. We are committed to sourcing our timber wood products from responsibly managed forests and suppliers who share our commitment to environmental stewardship. By choosing E-Timber, you can trust that you're investing in products that are both high-quality and eco-friendly.
Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at sales@e-timber.co.uk or by filling out the contact form on our website. We strive to respond to all enquiries promptly and provide you with the assistance you need.